The Sheriff’s Office is accountable for the official acts of employees. We acknowledge this responsibility through a system of investigative and disciplinary procedures to correct the deputy or employee when improper conduct is evident and protect the employee who performs in a legal and appropriate manner.

If you believe you were treated improperly or unfairly, we encourage you to come forward as soon as practical after the incident. Memories fade with time and a more accurate outcome is likely if we can begin our investigation right away.  You can make an anonymous complaint, however, without your name and contact information, we cannot let you know the outcome.

If you do not want to lodge a formal complaint, you may talk to the deputy or employee’s supervisor about your concerns. If the supervisor doesn’t resolve the complaint to your satisfaction, you can still lodge a formal complaint.

To make a formal complaint:

• Use our online form.
• Email us at dcsoiau@dcsheriff.net.
• Mail your complaint letter to:
  Douglas County Sheriff’s Office
  ATTN: Internal Affairs
  4000 Justice Way
  Castle Rock, CO 80109.
• Give us a call at 303-663-7209.
  • Please leave your name, phone number (where you can be reached), and case/incident number.
    
    

After a complaint is filed, an investigator from the Internal Affairs Unit with special training will investigate in some cases. In less serious cases, the employee’s direct supervisor may investigate. All reports undergo a thorough review to ensure a complete and accurate investigation.  We strive to complete investigations within 30 days; complicated allegations may take longer to resolve.

You will be notified of the final disposition of your complaint and whether misconduct occurred. We cannot disclose the details of discipline that may have been imposed.